Refunds Policy
1. No Refunds on Rudraksha and Products
Due to the nature of items like Rudraksha Bracelets, Malas, Pendants, Beads, Yantras, and other products, we do not offer refunds once the product is purchased and delivered.
2. Damaged or Defective Items
If your product arrives damaged, broken, or defective, please inform us within 48 hours of delivery along with photos or a video of the unboxing for verification.
-
You can email us at: [panditravishankar291@gmail.com]
-
Or WhatsApp us at: [788 037 4534]
Once verified, we will offer:
-
A replacement of the same item
Note: No complaints will be entertained after 48 hours of delivery.
3. Order Cancellations
-
Orders can only be cancelled within 6 hours of placing them.
-
Once the product has been processed or shipped, cancellations are not allowed.
If cancelled within the permissible window, the refund (if applicable) will be credited within 7-10 business days to the original payment method.
4. Incorrect Orders
If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will verify and arrange a replacement or initiate a return pickup if applicable.
5. Refund Eligibility Summary
| Reason | Eligible for Refund? | Notes |
|---|---|---|
| Change of Mind / No Longer Needed | ❌ Not Eligible | Due to spiritual sanctity |
| Damaged Product (with proof) | ✅ Yes (Replacement) | Must notify within 48 hours |
| Incorrect Product Delivered | ✅ Yes (Exchange) | Must notify within 48 hours |
| Late Cancellation (after 6 hours) | ❌ Not Eligible | Once processed, no cancellation allowed |
